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What to do if the application crashes

Why is the application crashing?

If the application crashes while loading or playing media most probably you are using faulty video drivers. You may not like this explanation, but I have data to back it up. :)

In the developer dashboard of Multimedia 8 I can see the most common issues that make the application crash, here are the top five at the time of this writing:

  1. INVALID_POINTER_WRITE_c0000005_atidxx64.dll!Unknown
  2. NULL_CLASS_PTR_WRITE_c0000005_igdumd64.dll!Unknown
  3. NULL_CLASS_PTR_WRITE_c0000005_igdumd32.dll!Unknown
  4. INVALID_POINTER_WRITE_c0000005_atidxx64.dll!Unknown
  5. STATUS_ACCESS_VIOLATION_c0000005_igdumd32.dll!Unknown

What’s the meaning of these? That’s not really important, all you need to know is that those that have “atidxx” in the description are caused by ATI drivers and those that have “igdum” in the description are caused by Intel drivers.

What can you do?

Please update your drivers to the latest version, you can find these on your video card manufacturer website (e.g. ATI, Nvidia and Intel) or the support page of the company that built your computer (e.g. Lenovo, Dell and HP). New drivers may have already fixed these issues, so I can’t stress enough the importance of keeping them up to date.

What can Multimedia 8 do?

I’m investigating how feasible is to run a fail-safe mode when the application detects crashes; this would degrade your experience (less animations and eye candy) but at least you would be able to run the application. If possible this will become available in a future release.

If you have more questions feel free to contact me via email.

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